Cancel Order Policy

 

At R&A BUILDERS AND MORE, LLC, we understand that sometimes customers may need to change or cancel an order. We are committed to providing a smooth and transparent cancellation process for all purchases of our lighting and lamp products.

Please review our cancellation policy below carefully.

Order Cancellation Request

Customers may request to cancel an order within 30 minutes of placing the order by contacting our support team.

To request an order cancellation, please email us at:

Email: [email protected]

Please include:

  • Your full name
  • Order number
  • Reason for cancellation

We will make every effort to process your request as quickly as possible.

Orders That Have Already Shipped

Once an order has been shipped, it can no longer be canceled.

However, eligible products may still qualify for return under our Refund & Return Policy.

If you no longer want your order after shipment, you may contact us to begin the return process once the item has been delivered.

Incorrect Shipping Address

If you accidentally entered an incorrect shipping address, please contact us immediately.

Address changes are handled on a case-by-case basis depending on the order status.

If your order has not yet shipped:

  • We may be able to update the shipping address without canceling the order.

If your order has already shipped:

  • We may not be able to modify the address.
  • You may need to contact the shipping carrier directly for assistance.

We are not responsible for delivery issues caused by incorrect shipping information provided during checkout.

Refunds for Canceled Orders

If your cancellation request is approved before shipment:

  • Your order will be canceled
  • A full refund will be issued to your original payment method

Please allow up to 7 business days for the refund to be processed after approval.

Depending on your bank or payment provider, additional processing time may apply before the refund appears in your account.

Non-Cancelable Orders

Orders may not be canceled if:

  • The order has already been shipped
  • The item is custom-made or a special order
  • The order is already being prepared for shipment
  • Fraud prevention or verification procedures are in progress

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Customer Service Opening Hours:

  • Monday to Saturday: 8:00 AM – 5:00 PM
  • Sunday: Closed
  • Time Zone: Eastern Standard Time (EST)

🕒 Response Time: Our support team responds to all inquiries within 24 hours.